Shipping Policy

📦 Shipping Policy – Australia

🚚 Delivery Areas

I deliver Australia-wide, including metro, regional, and remote areas. Unfortunately, I do not ship to PO boxes or international destinations at this time.

💰 Shipping Costs

Standard Shipping: Specific costs are advertised on check out, or will be provided by me directly once I receive your order for custom products and orders.
Free Shipping: Multiple product purchases can in some instances qualify for free shipping. This will be calculated at check out if available.

Shipping costs are displayed at checkout before payment is confirmed, except if payment is manual, or deferred, then I will be in contact to provide details about specific shipping or delivery costs.

⏱️ Processing & Dispatch Times

Orders are processed within 3 to 4 business days.

📍 Estimated Delivery Times

Delivery times vary by location and will be provided with an estimated day and time of delivery once sent.

Please note: Delivery times are estimates and may vary due to public holidays, peak periods, or courier delays.

🔍 Order Tracking

Once dispatched, you’ll receive a tracking number via email, SMS or via Messenger, whichever method of contact if most convenient for you.

⚠️ Delays, Loss & Damage

If your order is delayed, lost, or arrives damaged:

Contact me within 7 days of the expected delivery date.
I will investigate with the courier and offer a replacement or refund in accordance with the Australian Consumer Law.
I do not accept liability for parcels marked as delivered via Authority to Leave unless proven otherwise.

📦 Pick Up

Available from my Port Macquarie location. Orders which are indicated to be ready can be organised with me to be collected from an agreed location within 24 hours.

🛑 Exclusions

I do not ship:

To PO boxes
Internationally
Restricted items (e.g. flammable goods, perishables)

📜 Legal Compliance

This policy complies with:

Australian Consumer Law (ACL) under the Competition and Consumer Act 2010
State-based Fair Trading Acts
Obligations to provide accurate delivery information and remedies for non-delivery

For more details on your consumer rights, visit business.gov.au’s Fair Trading Laws guide.