Shipping Policy

📦 Shipping Policy – Australia

🚚 Delivery Areas

I deliver Australia-wide, including metro, regional, and remote areas. Unfortunately, I do not ship to PO boxes or international destinations at this time.

💰 Shipping Costs

Standard Shipping: Flat rate of $9.95 for all orders under $100.
Free Shipping: Orders over $100 qualify for free standard shipping
Express Shipping: Available for $14.95 (metro only).

Shipping costs are clearly displayed at checkout before payment is confirmed.

⏱️ Processing & Dispatch Times

Orders are processed within 3–4 business days.

📍 Estimated Delivery Times

Delivery times vary by location and will be provided with an estimated day and time of delivery once sent.

Please note: Delivery times are estimates and may vary due to public holidays, peak periods, or courier delays.

🔍 Order Tracking

Once dispatched, you’ll receive a tracking number via email or SMS. All parcels require a signature on delivery unless you opt for Authority to Leave at checkout.

⚠️ Delays, Loss & Damage

If your order is delayed, lost, or arrives damaged:

Contact me within 7 days of the expected delivery date.
I will investigate with the courier and offer a replacement or refund in accordance with the Australian Consumer Law.
I do not accept liability for parcels marked as delivered via Authority to Leave unless proven otherwise.

📦 Click & Collect

Available from our Port Macquarie location. Orders which are indicated to be ready can be organised with me to be collected from an agreed location within 24 hours.

🛑 Exclusions

I do not ship:

To PO boxes
Internationally
Restricted items (e.g. flammable goods, perishables)

📜 Legal Compliance

This policy complies with:

Australian Consumer Law (ACL) under the Competition and Consumer Act 2010
State-based Fair Trading Acts
Obligations to provide accurate delivery information and remedies for non-delivery

For more details on your consumer rights, visit business.gov.au’s Fair Trading Laws guide.